SKSmart Kiraya

Support

Help Centre

Answers to the questions we hear every day, plus how to reach a human when you need one.

Contact SupportReport a Listing

Frequently asked

How do I book a stay?

Open any listing, pick your dates, and tap Book. You pay through UPI / cards / netbanking on Razorpay. Instant-book listings confirm immediately; others get host approval within 24 hours.

Is my deposit refunded?

Yes — Smart Kiraya holds the deposit in escrow and releases it within 7 days of checkout, minus any agreed deductions (damage, unpaid utilities) that the host raises with photo proof.

Can I pay in cash to the host?

No. Pay on the platform so we can mediate disputes and protect your money. Off-platform payments are a common scam route.

How is a listing verified?

We verify the host's PAN, an ID document via DigiLocker, and at least one document tying them to the property (electricity bill, registry copy, rental agreement). Hosts with a green Verified badge have all three.

What if the property is not as described?

Within 24 hours of check-in, raise a Re-stay request from Bookings → Support. If we can't resolve it with the host, we'll relocate you or refund the unused nights.

Trust & Safety

We take fraud, harassment and safety seriously. If you ever feel unsafe in a stay, leave immediately and call 112 (India emergency line). Then write to safety@smartkiraya.com and we will support you — relocation, refund, and lifetime ban for the host if substantiated.

  • Every host is KYC-verified before they can receive payouts.
  • Every payment runs through Razorpay — we never ask for cash or off-platform UPI.
  • Every chat is logged. Use the in-app chat, not WhatsApp, so we can help if something goes wrong.
  • Smart Kiraya will never ask for your OTP, UPI PIN or password.

Report a listing

If a listing is misleading, unsafe, or being used to scam, report it. We review every report within 24 hours.

From the property page, tap the “⋯” menu → Report this listing. Or email trust@smartkiraya.com with the listing URL and what is wrong.

Contact Support

We are an India-based team. Support hours: 8 AM – 11 PM IST, all days.