Bookings
Cancellation Options
Every listing on Smart Kiraya picks one of three cancellation policies. The policy is shown on the listing page and on every booking receipt — no surprises.
Flexible
Best for short stays and BnBs. Guest can cancel up to 24 hours before check-in.
| Cancel ≥ 24h before check-in | Full refund (minus payment gateway fee, ~2%) |
| Cancel < 24h before check-in | First night non-refundable, rest refunded |
| No-show | No refund |
Moderate
Default for most longer-stay PGs and flats.
| Cancel ≥ 5 days before check-in | Full refund (minus payment gateway fee) |
| Cancel < 5 days before check-in | 50% refund of unused nights |
| Mid-stay cancellation | Refund of unused nights minus one night charge |
Strict
Used for premium and long-let listings where the host blocks the calendar for the full term.
| Cancel ≥ 14 days before check-in | 50% refund |
| Cancel < 14 days before check-in | No refund |
| Mid-stay cancellation | No refund of unused nights |
Extenuating circumstances
Smart Kiraya overrides the policy and refunds in full for: documented medical emergency of the guest, death in the immediate family, government-mandated lockdowns, natural disasters, or if the listing is found to be unsafe / not as described within 24 hours of check-in. Email support@smartkiraya.com with proof.
If the host cancels
Hosts who cancel a confirmed booking pay a penalty (₹500 + 10% of the booking value), get a public review note, and lose Superhost status for 90 days. The guest gets a full refund and a 10% travel credit for the inconvenience.